Shipping Policy

Shipping & Delivery

Our Home Delivery partners are leaders in the furniture home delivery industry; ensuring safe, fast, and affordable transit for your furniture, and an excellent delivery experience – every time. While some items may be shipped via our trusted parcel carriers e.g. FedEx or UPS, many of our items will exceed parcel carriers’ size and weight limitations.

Standard Shipping

Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. Items ordered at the same time will not necessarily be delivered together.

 Basic Home Delivery

‘Basic Home Delivery’ service is FAMA Design’s most economical option for shipping oversize furniture items.

Upon arrival of the merchandise in your area, a home delivery specialist will contact you to schedule a time and date for delivery. Uniformed delivery associates will deliver the boxed merchandise to your home. Unpacking, inspection of the product, placement in the home, assembly (if necessary), and disposal of the packaging are the responsibility of the customer. The delivery associate does not normally, and is not required to, allow time for the customer to unpack and inspect the merchandise.

Inside Room of Choice

Inside Room of Choice service provides you with a convenient inside-the-home option for shipping oversize furniture items.

Upon arrival of the merchandise in your area, a home delivery specialist will contact you to schedule a time and date for delivery. Uniformed delivery associates will deliver the boxed merchandise to your home, and deliver it to your room of choice. Unpacking, inspection of the product, placement in the home, assembly (if necessary), and disposal of the packaging are the responsibility of the customer. The delivery associate does not normally, and is not required to, allow time for the customer to unpack and inspect the merchandise.

 White Glove Service

‘White Glove’ service is FAMA Design’s premium delivery option, and is available on all furniture orders. When selected, a home delivery specialist will contact you to schedule a time and date for delivery of your merchandise upon its arrival in your area. Uniformed delivery technicians will carefully unpack your merchandise in the room of your choice. Once the set-up is complete, the delivery team will remove all packaging and debris.

White Glove service must be ordered prior to the shipment of your furniture. This service does not include moving your existing furniture, wall décor, or rugs. Please make sure that the space in which you wish your new furniture to reside is cleared and ready for your new items.

Special Delivery Situations

If special delivery situations are present, we must be informed prior to shipment so that arrangements can be made. There may be additional time and charges involved. Special delivery situations include but are not limited to:

  • Shipping to Alaska, Hawaii or international destinations

  • Military facilities

  • Stair carries – greater than two flights of stairs

  • High rise – if no elevator is available or furniture doesn’t fit on the elevator

  • Spiral or narrow staircases, or other special stair configurations Remote or mountainous delivery, or property difficult to access – e.g. low hanging trees

  • Island residence requiring access by ferry


For information on shipping to Alaska, Hawaii, Puerto Rico or to international destinations other than Canada, please call us at (+1-281-407-2641) or email us

Transit Time Expectations

  • In Stock shipments will leave our warehouse within 1-2 days.

  • Merchandise shipping directly from the manufacturer often takes slightly longer; typically 5-10 business days.

  • Your furniture is being transported by furniture home delivery specialists. Handling furniture through a nation-wide transportation network requires a great deal of care and expertise. Most Home Delivery shipments travel to the destination quickly, typically delivered within 5-10 business days from the date they leave our facility.

  • Transit Delays – FAMA Design is not responsible for delayed service transit times.

Customer’s Responsibility – Very Important

At FAMA Design, we make every effort to ensure that your experience is an exceptional one. This includes partnerships with the very best Home Delivery providers in the industry. While we don’t anticipate problems with your delivery, accidents do occasionally happen. For this reason, it’s important for you to understand your role in receiving your shipment.

  • Delivery Appointment – delivery is by appointment only Monday-Friday, depending on area. The scheduling agent will contact you in order to arrange a convenient delivery four-hour window. Any additional charges due to delivery requests outside normal delivery hours/days will be at the customer’s expense.

  • The Delivery Agent will hand you a piece of paper (let’s call it the delivery receipt) and ask you to sign for your delivery. The purpose is both ‘proof-of-delivery’ and where you note the condition of the delivery.

  • Inspecting your shipment – inspect your shipment before the delivery associate completes the delivery, and before you sign anything. When signing for your delivery, any damages must be noted on all copies of the delivery receipt.

    • Basic and Gold Home Delivery service – you are required to inspect the condition of the box upon delivery. If the box is damaged in any way, please note the specific issue on the delivery receipt.

    • White Glove service – you are required to inspect the condition of the unpacked merchandise. Important – if your merchandise arrives damaged, the condition of the box is relevant and must also be noted.

  • Notification of damage or defect – FAMA Design must be notified of any damage or defect within 2 business days of delivery. (+1-281-407-2641)

  • Merchandise damaged or defective upon receipt – our furniture is carefully packaged to withstand damage during shipping. We realize you are excited to receive your new furniture, and we work very hard to make sure it reaches you in perfect condition. While we don’t anticipate problems, accidents do happen.

  • Assessment of damage – please help us prevent future problems! We do not expect you to be able to determine the difference between shipping damage and manufacturer defect. However in order for us to prevent future problems from occurring, assessing the difference is important to us. While shipping damage is often determined by the condition of the box, the manufacturer may be responsible for many other things – e.g. craftsmanship, damages concealed inside good packaging, or even for inadequate packaging. Our Customer Service representatives will ask for your feedback relating to these possible conditions.

  • All damage / defect claims must be filed with photos to our Customer Service Department within 48 hours of the receipt of your order.

  • If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to check your order, as we will not be able to assist you at that time.

  • If you do not contact us within 48 hours of delivery regarding damage or missing parts & pieces, any repairs or replacement parts will be the financial responsibility of the customer.

  • FAMA Design reserves the right to repair or replace any piece of furniture. Many damages may be easily repaired to showroom quality. The decision to repair or replace will be at the discretion of FAMA Design. It will be at the discretion of FAMA Design to have a professional furniture technician inspect the pieces to assist us in determining if the items will be repaired or replaced. If FAMA Design determines that repair is impractical, you will be furnished a substitute unit of the same or similar color, design, style and quality.

  • FAMA Design holds no responsibility for damage to the home by the home delivery company. It is your responsibility to file a claim with the freight company.

  • Although we make every attempt to deliver your furniture correctly and timely, accidents and delays do sometimes happen. Please note that FAMA Design does not hold any financial responsibility nor will we compensate for unexpected time delays or home improvement coordination (scheduled plumbers, contractors, etc.). It is recommended that you schedule such professionals after receiving and inspecting your new furniture. Should an unexpected error occur on our part, we will work with you to remedy the situation as quickly as possible.

  • FAMA Design does not hold financial liability in excess of the purchase price of an order.